SMS Marketing Rates

Maxmail is one of the very few email marketing platforms that provides the capability for SMS marketing campaigns to be executed alongside email marketing campaigns. This provides small business owners with invaluable leverage off multiple technologies at minimal costs. Our strategic alliances with over 300 networks worldwide provide us enormous coverage in almost every country in the world.

SMS pricing is based on a per message delivered basis. Depending on the country you are sending messages to, the following costs apply. Credits don't expire and can be used any time. Please note that you need to have an active Maxmail subscription plan (regardless of whether you send emails or not) in order to be able to use our SMS marketing features.

Every Plan Has The following

Just like you, we are eager to grow our business too and value the importance of transparency and a long term view when choosing to work together with something so crucial as your marketing. Hence, we have the following3 covenants that we form with you when you choose to work with us.

Unlimited Support

Unconditional Love

Uncomplicated Relationship

All our plans are on a month to month basis. No long term contracts. We figured that for some reason if Maxmail isn't working out for you (highly unlikely) that its best for us to part ways instead of enforcing ugly contracts upon you. Fair?

How do I know my data is secure?

If I upgrade during my trial, does all my information get transfered to the full account?

Yes,but only if you upgrade while your trial is current. If your trial lapses all of your information is automatically deleted and is not recoverable - hence it is better to sign up to a full account within your 90-day trial.

Will someone help me setup my account & import my data?

Maxmail has been developed to make the set up of your account a quick and easy process. The moment you go through the account signup process your accounts are created and you are notified by email.

We have developed a step by step tutorial inside Maxmail which is designed to walk you through all of the set up requirements and experience how each of the major features work. If you require more hands on assistance we offer a 3 month mentoring programme called Maxmail Academy. Over this period we will help you to set up Maxmail, identify your unique marketing requirements and execute one campaign per month. The cost of this is $297.00 in total. Give us a call if you are interested in this service.  

Do I get any training? What about support?

We've tried our hardest to make Maxmail easy to use and have also created a detailed tutorial within the application to help you set up and use the features. This will be enough training for some of our customers who are familiar with this type of application, however we are always happy to provide extra support over the phone or through our live chat service. We also offer a 90 day mentoring programme called Maxmail Academy.

This service is designed to equip you with an in-depth understanding about how to use the Maxmail application as well as how to use email campaigns, SMS campaigns and surveys to achieve your unique business goals.  

Give us a call to find out more about Maxmail Academy.

Your Plan Includes the Following

Just like you, we are eager to grow our business too and value the importance of transparency and a long term view when choosing to work together with something so crucial as your marketing. Hence, we have the following3 covenants that we form with you when you choose to work with us.

Unlimited Support

Unconditional Love

Uncomplicated Relationship

All our plans are on a month to month basis. No long term contracts. We figured that for some reason if Maxmail isn't working out for you (highly unlikely) that its best for us to part ways instead of enforcing ugly contracts upon you. Fair?

How long before I am ready to start sending?

Depending on the plan you're going for, there's going to be a setup time involved. This set up time may (in extreme cases) get further delayed due to demand for our high volume plans. Our enterprise support team swings into action the following business day that you sign up and keeps you in the loop on the progress with your account setup.

Billing:

While you get charged your first month's fee upfront, your 30 day anniversary won't kick in until 30 days from the day you are given your live account. So if you sign up on the 10th of the month and it takes us 10 days to get you up and running, your next bill date wil be the 20th of the following month.

Is there a ramp up period?

Yes there is. The ramp up period varies depending on the nature of the campaigns and the volume you are sending. Email our enterprise team to discuss the ramp up schedule that would be specific to your campaign needs.

Please note: Our enterprise team is only available on live chat during New Zealand business hours which are Mon-Fri 9am to 6pm. New Zealand is in the GMT + 12 timezone.

Tell me more about the daily limit?

Our high volume plans are designed for marketers that send large volumes of email every day or at regular intervals throughout the month. The daily limit is based on the size and capacity of the mail server we will allocate to your account. So if you're on the daily 100K plan, while we won't stop you from loading a campaign to 1 Million people, it just wont deliver any faster than 10,000 emails during a 24 hour period.

Will my IPs get whitelisted?

To begin with, yes. When we complete the setup and give you the account, it wil have 99.98% deliverability across all major ISPs. What you do after you take over the account will dictate how long the whitelisting lasts and how long before your deliverability begins to go south.

With the advent of content filters and other advanced means used by ISPs, changing IP addresses or whitelisting them is no longer enough. If you're a spammer, please don't waste your time and money here... we're not designed for you.

Everything you say makes a lot of sense. How can I be sure that Maxmail is the right choice for me?

That's a great question. All we can tell you is to A) try our product and see how robust and feature rich it is. B) recognize the fact that we've been in this business far too long and have delivered far too many emails (around 700 mil/mth) for far too many customers around the world to not know how to make it work for our customers.

Bottom line is this:

Good list + good campaign + good network = great results

Bad list + good/bad campaigns + good network = Bad results

The list and campaigns are your responsibility. We can guarantee the efficiency and performance of our network but not of your lists and campaigns. You do your part, we do ours and together we can make things happen.

Here's an email list cleaning solution you might want to consider.

What about the speed of delivery?

Regardless of what your other ESP tells you and which email marketing book you've read, with high volume email marketing, the faster you send, the worse life gets. The decline is progressive over a period of time so if you're someone that's all about speed then you probably burn your ESP relationships once every quarter and jump from one ESP to another becuse no one can provide you with consistent speeds, consistent delivery (not 1% open rate) and consistent results without burning their network...

We're no different. Our network is designed to work for high volume marketers...who understand the complexities of bulk email marketing and are prepared to take the "slow and steady wins the race" approach and follow our guidelines. Its usually the black hat guys that want to send 2 million emails in 15 minutes and sorry, our network cant do won't do that for you.

By the way, we like to send around 8,000 emails per hour.

How many IP addresses do I get?

Depending on the plan you choose, the type of campaigns you send, and the nature of your industry, we may allocate multiple IP addresses or blocks to your account. This is completely at our discretion and is dependent on what would it take to get the best possible delivery for your campaigns.

Ultimately, with the experience we have in the bulk marketing space, we know, the fatser you send, the bigger the mess but spreading the delivery across multiple IP addresses is not much lesser of a mess either. 

What happens if my IP gets blacklisted?

Well, yoi'll hear from us really quickly in that case... When your IP address gets blacklisted, we work with you to resolve the situation. Resolving the situation requires understanding about your campaigns, sending habits, list quality and your communication style.

If you turn out to be a spammer, you won't hear from us again. If it turns out that you're a well meaning marketer that's been caught on the wrong side of the fence, then we work with you to help you understand what's involved in getting emails delivered in a high volume scenario.

In many cases we also work with ISPs to discuss your IPs and where possible have the blacklist removed so you can carry on sending with Maxmail.